Customer Service Satisfaction – Keeping your Clients Happy
It’s just fact, you can’t please everyone! No matter how well you think you’ve done a job or project for a client, some clients just won’t be satisfied with your work. So what do you do? I’ve worked for plenty of companies who’s belief is “oh well” but I just don’t think that it’s the right perspective to have. Yes, the whole point of your business is to grow your clientele, however, it is the loyalty to existing clients that gives your business a good reputation and longevity.
Nowadays, too many business owners believe that just because monies have already been paid, there is no need to offer a dissatisfied customer a discounted price or some other incentive so that the client would want to use their services again. This is where we loose the moral ethics that stand for customer service. For instance, you may have a situation where a client is not satisfied with the job done on a report that you needed to create from hours and hours of research. What do you do?
My suggestion for a solution…offer a discount on another service that your client may be interested in or perhaps deducting some money off your next month’s invoice (bearing in mind that you do need to make money for yourself). When doing this, you are showing your client that not only is their business important to you but so is their faith in your work. Remember that the biggest marketing tool is word of mouth and you always want your clients to have great things to say about you and your business.
This entry was posted on August 20, 2008 at 10:04 pm and is filed under How To's, Informational. You can subscribe via RSS 2.0 feed to this post's comments.
Tags: a job well done, customer service, getting it right, getting work done, satifying your clients, work ethics
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